DCM Engineering strongly believes TQM is a way which enables us to meet stakeholder’s needs and expectations efficiently and effectively, without compromising ethical values.

TQM Principles are

Customer Focused:

DCM understand the current and future needs and strive to exceed customer expectations.


Leaders create an environment in which employees become fully involved in achieving the DCM objectives.

Involvement of employees:

Employees at all levels are the essence of DCM and their full involvement enables their ability to be used.

Process approach:

Desired result is achieved more efficiently when related resources and activities are managed as a process.

System approach to management:

Identifying, understanding and managing a system of interrelated processes for a given objective.

Continual improvement:

Continual improvement is an everlasting objective of DCM.

Factual approach to decision making:

Effective decisions are based on the logical and intuitive analysis of data and information.

Mutually beneficial supplier relationship:

The relationship between the DCM and its suppliers enhance the ability of both to create value. DCM pays particular attention to quality of products, processes, and services, and benchmarks against global quality standards. Empowered continuous improvement teams constantly strive to improve productivity, quality, cost, delivery, safety and morale.